Order Delivery Information

Shipping Policy

This Shipping Policy explains how we process, dispatch, and deliver orders placed on our website. We aim to provide a smooth, transparent, and reliable shipping experience for every customer.

At MASUK NEXUS LLC, we are committed to processing and delivering your orders efficiently and professionally. This Shipping Policy applies to all products and services sold through our website.

1. Order Processing

Orders are generally processed within 1 to 3 business days after successful payment confirmation. Processing times may be extended during holidays, promotional periods, inventory verification, or high-order-volume days.

Orders are processed on business days only. Business days generally exclude weekends and public holidays.

2. Shipping Time Estimates

Estimated shipping and delivery times are as follows:

• Domestic Orders: 3–7 business days
• International Orders: 7–21 business days

These delivery estimates are not guaranteed and may vary depending on destination, customs clearance, transport delays, local courier service, weather conditions, or operational issues beyond our control.

3. Shipping Charges

Shipping fees are calculated based on order size, weight, destination, courier availability, and promotional conditions. Any applicable shipping charges will be shown clearly during checkout before payment is completed.

From time to time, we may offer free shipping promotions on selected products or order values.

4. Delivery Address Accuracy

Customers are responsible for entering accurate shipping details, including full name, address, phone number, and other necessary delivery information. Incorrect or incomplete information may result in delays, failed delivery attempts, or additional delivery charges.

5. Shipment Tracking

Where tracking is available, we may provide tracking details by email, message, or order account notification once your order has been shipped. Tracking updates depend on the courier and may take time to appear in the system.

6. Delivery Delays

We are not responsible for shipping delays caused by:

• Courier service interruptions
• Customs inspections or delays
• Weather conditions
• Remote area servicing limitations
• Incorrect delivery information
• Public holidays or emergency situations

7. Customs, Duties, and Taxes

International orders may be subject to customs duties, VAT, import taxes, inspection fees, or local government charges depending on the destination country. These charges are the responsibility of the customer unless otherwise stated by us in writing.

8. Damaged, Lost, or Missing Deliveries

If your package arrives damaged, incomplete, or shows as delivered but cannot be found, please contact us within 48 hours of delivery confirmation. We may ask for photos, packaging details, and order information to investigate the issue.

9. Restricted or Sensitive Items

Some products may have shipping restrictions in certain countries or areas due to legal, regulatory, safety, or courier rules. In such cases, we may cancel the order and notify you accordingly.

10. Failed Delivery or Returned Packages

If an order is returned to us because of an incorrect address, refusal to accept delivery, or failure to receive the package after courier attempts, additional charges may apply for reshipping. Refunds in such situations may be adjusted to deduct shipping and handling costs where applicable.

11. Contact for Shipping Support